If you’re a Shaw.ca user and not receiving certain emails, such as newsletters from St Philip, the issue may be related to Shaw’s strict spam filtering system. Shaw.ca, an internet provider in Canada, has very strict spam filters that sometimes prevent emails, even legitimate ones, from reaching your inbox. This article will guide you on how to adjust your spam settings or contact Shaw support to resolve the issue.
Why Am I Not Receiving Certain Emails?
Shaw.ca employs a rigorous spam filter to prevent unwanted or harmful emails from reaching your inbox. Unfortunately, this can sometimes lead to legitimate emails, such as newsletters, being filtered out as spam. If you are a Shaw.ca email user and have noticed missing emails, this might be the reason.
What Can I Do to Fix This?
If you are not receiving our newsletters, here are four steps you can take:
1. Adjust Shaw Spam Filter Settings
You can log in to your Shaw.ca email account and review your spam filter settings. By adjusting the filter sensitivity or adding specific senders (such as our email addresses) to your safe senders’ list, you may be able to receive the emails in question.
Shaw Webmail Settings: How to Adjust Spam Filter
2. forward a previous newsletter e-mail as a message to this e-mail address: reportnotspam@shaw.ca
3. Contact Shaw Support
If adjusting the spam filter does not resolve the issue, it may be necessary to contact Shaw’s support team for further assistance. Shaw can investigate if legitimate emails are being blocked on their end and help resolve any filtering issues. (Tbh this may not be effective.)
You can reach out to Shaw support using the following link: Shaw Support Contact Page.
4. Resubscribe to the St Philip newsletter with a non-Shaw email address, HERE. Other email providers don't seem to be affected.
from https://help.tithe.ly/hc/en-us/articles/27226708827287-Troubleshooting-Email-Delivery-Issues-for-Shaw-ca-Users (alt)